<aside> 👋 Solutions-driven engineer with experience in solving complex problems, working with cross-functional teams, managing traditional and agile projects, and a proven track record of delivering strong results both as an individual contributor and as a manager.

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Contact

📧 [email protected]

🔗 linkedin.com/in/juan-fernandez-17455937

👾 github.com/baddelta/

RevenueWell – Systems Engineer / Voice Engineer

May 2022– Present

• Provide technical guidance for VoIP products to the Sales, Onboarding, Customer Support, and Customer Success teams.
• Serve as SME for complex telephony systems design and implementation – including enterprise systems & call centers
• Develop, document, and provide training for new features for VoIP offerings.

MARTE IT Solutions LLC – Systems Engineer

April 2019 – Present

• Design and implement integrated systems solutions for business clients
• Provide technical assistance and support for cybersecurity, systems, software, and hardware issues.
• Worked with new and existing clients to develop and maintain business relationships.

SCYTHE – Customer Success Manager (promoted from Customer Success Specialist)

November 2021 – May 2022

• Own overall relationship with an assigned client portfolio of 55 accounts with over $3 Million in recurring revenue, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

RevenueWell – Technical Support Specialist

October 2020 – November 2021